General FAQs
Welcome to the Abayas Center General FAQs section. Here you will find answers to some of the most commonly asked questions about our products and services. If you do not find the information you are looking for, please feel free to contact us at support@abayascenter.com.
Ordering and Payment
1. How do I place an order?
To place an order, simply browse our collection, select the items you wish to purchase, choose your size and color, and add them to your cart. When you are ready to checkout, click on the cart icon and follow the prompts to complete your purchase.
2. What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, and American Express, as well as PayPal.
3. Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. Please contact us at support@abayascenter.com as soon as possible to request changes.
Shipping and Delivery
4. What shipping options are available?
We offer standard and expedited shipping options. The availability and cost of these options will be displayed at checkout based on your location.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
6. What should I do if my order hasn’t arrived?
If your order has not arrived within the estimated delivery time, please contact us at support@abayascenter.com with your order number. We will investigate and provide an update as soon as possible.
Returns and Refunds
7. What is your return policy?
Please refer to our Refund Policy for detailed information on returns and refunds. Items must be returned within 30 days of receipt, unused, and in their original packaging.
8. How do I return an item?
To return an item, contact us at support@abayascenter.com with your order number and reason for return. We will provide you with instructions on how to send the item back to us.
9. When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your returned item. You will receive an email notification once your refund has been issued.
Product Information
10. How do I choose the right size?
Each product page includes a size chart to help you select the correct size. If you need additional assistance, please contact our customer service team at support@abayascenter.com.
11. Do you offer custom-made abayas?
Yes, we offer custom-made abayas. Please contact us at support@abayascenter.com with your specific requirements, and we will assist you in creating your custom abaya.
12. Are your abayas available in different colors?
Yes, many of our abayas are available in a variety of colors. Please check the product page for available color options.
Customer Service
13. How can I contact customer service?
You can reach our customer service team via email at support@abayascenter.com or by phone at +123-456-7890 (Mon-Fri, 9 AM – 6 PM).
14. Do you have a physical store?
Currently, we operate exclusively online to serve customers worldwide. All purchases and inquiries can be made through our website.
15. How can I stay updated on new products and promotions?
You can subscribe to our newsletter at the bottom of our website to receive updates on new arrivals, special offers, and promotions.